All headsets require SteamVR to be installed and running.  SteamVR application indicates correct connection to headset, make sure this is the case.  If using a laptop make sure it is VR Ready!
Click the "GeoReferenced Point Data" option and select the correct "EPSG Code" and select the resulting code (turns yellow).  The map display should move to the correct location, if not then the EPSG Code selected is wrong and repeat the search process.
Please contact us to submit a question for this FAQ page.
Arena4D software applications use the latest advances in software and hardware graphics technology.  Many laptops use inbuilt / integrated graphics chips, which do not reach the minimum specification recommended for the use with Arena4D Products, this can cause performance issues and visual anomalies.  Another common cause of performance related issues and visual anomalies can be attributed the specific graphics card drivers for your hardware not being up to date and / or your graphics card not being configured correctly. Graphics Processing Unit (GPU) - We recommend nVidia. Graphics card drivers are out of date and no longer compatible with the latest OpenGL versions - Please check with your provider (nVidia, AMD) Your graphics card configuration is incorrect - Ensure that the "Global Preset" for your nVidia Quadro card is set to "Workstation App -> Dynamic Streaming" for optimum performance.
Most laptops now feature dual GPU's.  Typically the more basic, slower, GPU is chosen by default with a new program.  Ensure that the GPU drivers are selecting the right processor for Arena4D.  Please consult your vendor manual for more information.
Ensure that the global preset for your nVidia card is set to "Workstation App -> Dynamic Streaming" for optimum performance.
Make sure the point cloud is on the local mahcine and on the machines fastest drive (SSD).  Do not have point clouds being accessed via USB or across a network.  Also Check graphics card related issues.
Ensure both drive and directory location for the import are NOT across a network or USB devices. Use internal SSD (Solid State Drive) where possible.
A standalone VPC Creator exists and can be downloaded from our website.
This can be caused by the use of USB extension cables. If you are using a USB extension cable, please remove the dongle from the cable and insert it directly into the USB port on your computer.
LED's on the headset and tracker device should be blue!  If not make sure Oculus runtime X.X is installed. Make sure the "Unknown Sources" option under Settings->General is ticked on. Are the Oculus firmware drivers the latest? Is the graphics card up to specification and using the latest drivers? Do you have "Steam VR" installed.
If the controller has a specific Windows mode make sure it is enabled. If the controller has a specific Analogue mode make sure it is enabled (usually LED on).
This has been observed with Measurement and Polyline objects, however, it can exhibit itself with potentially any data object and is caused by corruption to the arena4d.properties file, which is located in the "../<user name>/Arena4D" directory.  Simply delete the arena4d.properties file to reset and restart Arena4D Data Studio.
Has a Clipbox(s) been created and turn ON? Clipboxes only show data within them and therefore HIDE all data outside their limits.
Has the Overlay "Sunlight" been turned on?  This overlay will affect the brightness depending upon the time of day setting.
This normally happens following an install of a new software version and the previous version was not uninstalled correctly. Please see the instructions for removing and re-installing Arena4D Data Studio, on the support page.
This issue is a result of any number of graphics card related issues detailed under "Graphics Card Related Issues" General.
Turn off point clouds not required and/or apply a clipbox around the area requiring editing.
Point ratio setting is probably to high! Under "Properties" for the scan(s) change "Point Ratio" to 2 (default is 5) and experiment with the "Point Size" starting with 2.
Ensure point cloud data is NOT across a network or USB devices. Use internal SSD (Solid State Drive) where possible.
TIF files require corresponding world file (twf) and projection file. Recommended format would be geotif (gtiff, gtiff) as this has the additional data embedded in the single file.
Objects Properties select "Flip Y/Z" This is only applicable to 3D models having non-georeferenced selected during initial loading.
Press the "Shift" and "Esc" keys together
The RHP file is not an executable, it’s a Rhino 'Plug-in' file, you will need to install the RHP file within Rhino, by performing the following steps:
  • Download the Rhino Installer from downloads page on our website
  • Install downloaded Installer
  • Start Rhino
  • Under "Tools - Options - Plugins" DISABLE any old Arena4D versions#
  • Restart Rhino
  • Under "Tools - Options - Plugins" INSTALL the new “Arena4D.rhp" file from step 2
  • From the command line type “Arena4D” and hit return.