Support / Help
Here to help.
First-rate support is part of the system. Whether you are configuring ECHO, measuring in Arena4D or hosting a project on Arena4U, you can reach the people who built it.
How we support you
Support that answers.
Veesus systems are used in demanding environments, so support is built around direct access rather than a ticket queue. Tell us what you are trying to do and we will help you get there — with the engineers involved whenever the question needs them.
Straight to the engineers
When a question cannot wait, you speak to the engineers who build and maintain ECHO, Arena4D and Arena4U — not a scripted first-line queue.
The whole chain covered
Capture, processing, analysis and hosting are handled by one team. You are not passed between vendors when a question spans the system.
UK-based, UK hours
Support is provided from the United Kingdom by the same company that supplies the software and the licence key.
Sovereignty respected
Guidance is written for on-premises and air-gapped deployments. We do not need access to your network or your data to help you.
Contact
Three ways to reach us.
Send us a message, call the team, or raise a ticket in our ticketing system — whichever suits the problem in front of you.
Contact Us
Send us a message through our contact form and the Veesus team will get back to you as soon as possible.
Contact formDownloads
Arena4D software.
Download the latest Arena4D installer. Arena4D requires a USB licence dongle from Veesus to operate — the software will not run without one. The change log lists what has been updated in the latest version.
Latest Arena4D installer
The current Veesus installer for Arena4D. Existing licence holders can install this update without contacting us.
A USB licence dongle is required. Arena4D operates only with a Veesus USB licence key. If you do not hold one, contact us through any of the channels above and we will arrange it.
Veesus USB licence key